Frequently asked questions

  1. What is the lawsuit about?

    The Consumer Financial Protection Bureau (CFPB) is a government agency responsible for enforcing laws that protect consumers. We issued an order against JPay for unfair, abusive, and deceptive acts and practices, including charging unauthorized fees. Eligible consumers who received prepaid cards from JPay upon release from prison or jail, and who were charged unauthorized fees, will receive a check.

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  2. How do I receive a refund? Will I be able to get more money from this case beyond the refund check I received?

    Eligible consumers who were provided prepaid cards from JPay upon their release from prison or jail will receive a check. You cannot request more money from the CFPB’s case beyond the refund check from the CFPB.

    However, even when you receive a refund check from the CFPB, you can still pursue other legal claims, if any, against any individual or entity named in the CFPB’s lawsuit. While neither Epiq nor CFPB can give you individual legal advice, you can speak with an attorney who can provide legal advice specific to your situation.

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  3. How can I update my address?

    You can update your mailing address on this website, or download a copy of the address form and return it via email to You can also complete the form, print it, and mail it via postal mail to:

    In the Matter of JPay, LLC
    Bureau Administered Redress
    P.O. Box 3830
    Portland, OR 97208-3830

    You can also call 1-855-675-3086 (Toll-Free) to update your address.

    To provide an updated address, you will need to provide the Unique ID that appears at the top of the email you received from us about this lawsuit.

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  4. How do I find out more about this case?

    Some additional information, including the final court order, is available on the Important Documents page of this website or by visiting the CFPB website at, and clicking on the link that says "JPay.”

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  5. What is the CFPB?

    The CFPB stands for the Consumer Financial Protection Bureau. The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 established the CFPB.

    Congress established the CFPB to protect consumers by carrying out federal consumer financial laws. Among other things, the CFPB:

    • Writes rules, supervises companies, and enforces federal consumer financial protection laws
    • Restricts unfair, deceptive, or abusive acts or practices
    • Takes consumer complaints
    • Promotes financial education
    • Researches consumer behavior
    • Monitors financial markets for new risks to consumers
    • Enforces laws that outlaw discrimination and other unfair treatment in consumer finance

    To learn more, visit

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  6. Who is Epiq?

    The CFPB has contracted with Epiq Systems, Inc. (Epiq) to administer payments to consumers on our behalf.

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  7. Is this a scam? How do I verify that this is legitimate?

    No, this is not a scam. If you wish, you can verify that Epiq is contracted with the CFPB by calling the CFPB directly at 1-855-411-2372 or visiting the CFPB website at: and clicking on the link that says “JPay.”

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  8. If I receive a check with instructions to pay a fee or to provide additional personal information, what should I do?

    The CFPB never requires you to pay money up front or provide additional information before you can cash refund checks that CFPB has issued.

    If anyone claims that they can get you a refund but asks you for money, it could be a scam. Please contact the CFPB right away at if this happens to you or if you have other questions about this matter.

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  9. Where can I send information?

    You may contact Epiq in writing at:

    In the Matter of JPay, LLC
    Bureau Administered Redress
    P.O. Box 3830
    Portland, OR 97208-3830

    Do not send any information to the CFPB.

    Please note that information you submit is treated in accordance with the Privacy Act. You can view the Privacy Act in FAQ 10.

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  10. What is the Privacy Act Statement?

    The information we are requesting is being collected to send you a refund of certain fees illegally charged by JPay, LLC. Information collected will be treated in accordance with CFPB’s published System of Record Notice (SORN), CFPB.025 Civil Penalty Fund and Bureau-Administered Redress Program Records.

    This information may be used by and disclosed to employees, contractors, agents, and others authorized by the CFPB to receive this information to assist in providing your refund. It may also be disclosed to

    • To a court, magistrate, or administrative tribunal in the course of a proceeding
    • For enforcement, statutory, and regulatory purposes
    • To another federal or state agency or regulatory authority
    • To a member of Congress
    • To the Department of Justice, a court, an adjudicative body or administrative tribunal, or a party in litigation
    • Pursuant to the Routine Uses described in the SORN

    The collection of this information is authorized by Pub. L. 111-203, Title X, Sections 1017(d), and 1055(a), codified at 12 U.S.C. §§ 5497(d), 5565(a). You are not required to submit or provide any identifying information; however, if you do not provide this information, we may not be able to send your refund.

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  11. How do I know I am eligible?

    If you are eligible for a payment, you should have received either an email to the email address you provided at the time you received your JPay card, or a check at your last known mailing address.

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